What's about chenging the battery and reuse and how long is it's battery life
Bought it for my son, quality is excellent and looks awesome.
Delivery was also on time. 👍
Return/Cancellation | Return/Cancellation Type | Condition for Refund/Replacement or Cancellation Nature | Period to raise request | Refund Amount/ Replacement | T&C for Return/replacement/Cancellation |
Cancellation | CAN | Full / Partial Order Cancellation: After placing order customer can do the cancellation before order get processed from our side. | Before the Dispatch of material from SCPL plant/WH | 100% refund against cancelled order direct to customer account. | 1. Customer need to cancel before order is dispatched from our facility. 2. Once order is dispatched from SCPL plant, customer cannot cancel the order from dashboard and need to connect with our customer care team. |
Cancellation | CAN | Cancellation by brand : SCPL can cancel the order (partially or fully) in case it is non-serviceable due to any reason such as unavailability of stock/ Non-serviceable pin code/ remote location etc. | Before accepting /confirming the order. | 100% refund to customer account. No deduction. | 1. SCPL will take Customer consent to be taken in case of partial cancellation. 2. If customer want to cancel the whole order, 100% refund get processed. |
Return | RTO (Return to Origin) | Return if undelivered: If order delivery is unsuccessful even after 3 attempts from our logistic partner. The consignment will get returned to SCPL service location. | Before 30 days from date of dispatch. | Partial or full refund to customer account. Deduction on case to case basis. | 1. Handling charges of Rs. 1500 will be deducted in case order returned due to below reasons: customer address is incomplete or wrong / any wrong information provided by customer while placing the orders / customer is not available at location to receive the order. 2. Full refund in case delivery is unsuccessful due to force majeure event. |
Return | RTO (Return to Origin) | Return of if box is open/damaged: In case consignment/box is open/tempered / box damaged. The customer can deny the acceptance with remark on POD. The consignment will get returned to SCPL service location. | Within 10-15 days | Damaged product replaced with new product on FOC OR 100% refund | 1. In case customer accepted the damaged product, brand is not responsible for any damage or defect. 2. Customer need to record video while unboxing the product or capture images. |
Return | CIR (Customer initiated returns) | Return due to manufacturing defect: Once order successfully delivered to customer, customer can only return/replacement* request if there is any manufacturing defect. | Within 7 days from date of delivery | Only replacement of damaged product/part on FOC. | 1. Return to be initiated through customer care team. 2. Customer need to share the photographs (unboxing video) and other necessary proof to initiate the process. 3. No replacement in case of product is assembled and used. 4. No replacement in case product is abused or mis-handled. 5. Accessories are non-returnable if its packaging is open. |
Return | CIR (Customer initiated returns) | Return due to transit damage: In case order is successfully delivered to customer and customer found any damage he/she can raise return*. | Within 7 days from date of delivery | Only replacement of damaged product/part on FOC. | 1. Customer shall deny the delivery for damaged product. 2. Need to capture the video while opening the product from all side. 3. In case any damaged found inside box, Customer need to connect with our customer care team and share the photographs and other necessary proof to initiate the process 4. Accessories are non-returnable if its packaging is open. |
Return | CIR (Customer initiated return) | Return in case of sort item: In case sort item in Box (as mentioned on portal) | Within 7 days from date of delivery | Sort item delivered on FOC. No refund or replacement. | 1. Customer need to present unboxing video. |
Return | CIR (Customer initiated return) | Return in case of wrong product delivered. In case wrong product delivered to customer. | Within 7 days from date of delivery | 100% refund if SKU mismatch | 1. Customer need to share invoice and unboxing video. |
Additional terms & conditions related to refund/replacement:
Returns of defective or damaged Products eligible for return are accepted as under:
We reserve the right to refuse or cancel any return request. If the request for returns is not allowed by this Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same Product. Our decision regarding the refusal or cancellation shall be final and binding on the parties and you further agree not to hold us liable for any refusal or cancellation.
In the event of frivolous or baseless complaints or requests regarding the quality or appearance of the Products, we reserve the right to take necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard.
The return shipping managed by us, you will need to hand over the Product to the assigned logistics service provider at the time of pick-up, where the Product was significantly different from what was ordered or damaged or defective on account of Products being delivered to you. In the event the logistics service provider makes attempts to pick-up the Product and you are unavailable or not ready to handover the Product, we or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by us and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the Product to be returned.
In case of any discrepancy in the status of pick-up of a Product arranged by us, (where you claim the Product has been returned, while our system suggests otherwise) refund will be initiated only if you successfully furnish the receipt document given by our assigned logistics service provider at the time of the pick-up.
For any queries / comments / feedback in relation to return of our Products, you may write to us at our email id: customer.care@tatainternational.com
Cancellation of an order can be done by us or by you as mentioned herein:
Notwithstanding the foregoing, we have the discretion to cancel an order. The reasons for cancellation shall inter alia include without limitation the following:
Notwithstanding anything contained herein, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason whatsoever without any further liability. On such cancellation, you will receive a notification through email or SMS at the email address or mobile number provided to us and the applicable refund for said Products, however, subject to the terms of this Policy.
We reserve the right to remove any Product from www.stryderbikes.com at any time and to remove or modify any material or content from the same. Although we will always endeavor to process all orders on best effort basis, there may be exceptional circumstances that force us to refuse to process an order after having sent the order confirmation. We reserve the right to do so at any time. We shall not be liable to you or to any third party for removing any Product from this Website, or for removing or modifying any material or content from the Website or not processing an order once we have sent you the order confirmation.
Availability of Products - All Product orders are subject to availability. Along this line, if there are difficulties regarding the supply of Products or there are no more items left in stock, we reserve the right to provide you with information on substitute Products of the same or higher quality and value that you may order. If you do not wish to order the substitute Products, we will reimburse the amount that you may have paid.
Cancellation by you - Prior to the Product being shipped for delivery, you may cancel an order for any reason. No cancellation is permitted subsequently. If an order has been successfully cancelled, you will be sent a confirmation email or SMS at the email address or mobile number provided to us. We reserve the right to accept or reject requests of order cancellations for any reason whatsoever. You agree not to hold us liable for any rejection of order cancellations. You will receive 100% refund for your cancelled orders that have been accepted in accordance with this Policy.
If the Company comes across any typographical/human errors with respect to pricing or product information, the Company shall have the right to rectify the same or cancel the order(s) and refund monies, if any, collected from the customer within 90 (ninety) working days of such corrective action taken.
We have made every effort to display the products on the Website as accurately as possible and as per applicable law. However, we cannot guarantee that product description will accurately reflect the product on delivery. Packaging of the product may vary from that displayed on the website.
The Bikes will be delivered to the customer in 85% assembled condition*. The customer needs to do following:
*We strongly recommend to take help of professional technician for installation.
You may follow our installation video at official page of Stryder You Tube channel but we strongly recommend to get help of professional mechanic for installation for your bike.